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Mastering Difficult and Sensitive Situations

Dealing with difficult situations is something many people face as part of their everyday work life.  This course provide you with the skills necessary to become a confident, capable communicator to create a calm and understanding presence, even in the most challenging situations.

Fearless Communication: Working through Disagreements

Some people try to avoid conflict and wish it would just go away, while others tend to get angry and overreact to it. With over 10 years of intensive development, participants receive a powerful set of tools and techniques for managing and resolving conflict in organizations.

Impactful Communication Skills

 Most technical professional rely on data when communicating.  However, although factual information provides the substance of the message, it is not enough to guarantee that the message is communicated effectively.  This course will provide tools to allow understanding of the human elements involved.

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